| Main Description |
“Setup and maintenance of system test environment” is a service of permanent test organisation X in a production
company. It is described as follows in the service catalogue:
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Service name - Setup and maintenance of system test environment.
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Service description - Test organisation X ensures that the client has access to a system test environment during
the test phase. In the event of problems with the environment, test organisation X repairs them. There are a number
of standard components, i.e. key systems like CICS, WebSphere and Windows XP.
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Relationship with other services:
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The condition for this service is acquisition of the service - Test infrastructure
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Acquisition of this service is a condition for the services:
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Input - Problems with the availability of the system test environment must be reported via the Test Organisation X
Service Desk.
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Output - The system test environment is available and registration, solution and feedback of disturbances in
relation to the system test environment are provided in the agreed test period.
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Service level - 70% availability. Test organisation X provides feedback on the status and progress of the incident
to the reporting party within one hour following the first report in 100% of the incidents reported to the Service
Desk.
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Costs - Cf. production agreements.
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